Terms of Service

Overview

This website is operated by SANGCOO LTD. Throughout the site, the terms “we”, “us” and “our” refer to Sangcoo. By accessing or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our website.

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Company Information

• Legal Entity: SANGCOO LTD

• Company Registration Number: 16645071

• Registered Office Address: Suite 3330, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom

• Email: service@sangcoo.com

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1. Use of Website

You agree to use this website only for lawful purposes. You must not use our products or services for any illegal or unauthorized purpose. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

2. Products & Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, as eyeglasses are highly customized optical products, slight variations may occur. We do not guarantee that all information is error-free, complete, or current. We reserve the right to modify or discontinue products at any time without notice.

3. Orders & Customization

All orders placed on this website are subject to acceptance. Since our eyewear is custom-made to your specific prescription, orders enter the production stage shortly after confirmation. Once customization has begun, modifications or cancellations may incur costs or be unavailable. We reserve the right to refuse or cancel any order for reasons including, but not limited to, suspected fraudulent activity or prescription inaccuracies.

4. Pricing & Payments

All prices are displayed in USD unless otherwise stated. We accept secure payments via Credit/Debit Cards (Visa, Mastercard, American Express, etc.), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed through secure, encrypted payment providers.

5. Shipping & Returns

• Shipping: Delivery times are estimates. For full details regarding our global fulfillment from our specialized laboratory, please refer to our Shipping Policy.

• Returns: Returns and refunds are handled in accordance with our Refund Policy. All authorized returns must be sent to our designated Operations & Return Center in China.

6. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Sangcoo and is protected by international copyright laws.

7. Limitation of Liability

Sangcoo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the maximum extent permitted by applicable law.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

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10. Contact Information

Questions about the Terms of Service should be sent to us at service@sangcoo.com.

SANGCOO LTD

• Phone: +44 7462 319302

• Registered Office (UK): Suite 3330, 61 Bridge Street, Kington, HR5 3DJ, UK. (Statutory office only; no returns accepted at this location)

• Operations & Fulfillment Center: No. 90-1, Industrial Park, Development Zone, Danyang City, Jiangsu Province, 212300, China.