Shipping policy
Last updated: July 6, 2026
At Sangcoo, we aim to provide clear and reliable delivery information. Please review this Shipping Policy before placing your order.
Shipping Availability
We ship to supported countries and regions available during checkout.
Shipping availability may vary depending on the destination, local restrictions, carrier coverage, and other logistical conditions. If your destination is available during checkout, we are currently able to accept and process your order.
Orders are prepared and dispatched through designated fulfillment facilities and delivered by international logistics partners.
Shipping Rates
| Order Value | Standard Shipping Fee |
|---|---|
| $59 USD or more | Free |
| Less than $59 USD | $6.99 USD |
Any additional shipping options available for your destination will be displayed during checkout before payment.
Processing Time
Most orders are processed within 1–3 business days.
Orders involving complex or customized requirements may take approximately 2–7 business days to prepare.
Processing time does not include shipping time.
Orders are generally not processed on weekends or public holidays. Processing may take slightly longer during holidays, promotional periods, or periods of unusually high order volume.
Estimated Shipping Time
Estimated transit times after dispatch are shown below:
| Destination | Estimated Transit Time |
|---|---|
| United States | 7–15 business days |
| Canada | 7–15 business days |
| United Kingdom | 7–15 business days |
| Australia and New Zealand | 7–15 business days |
| European Countries | 7–18 business days |
| Other Supported Destinations | 10–25 business days |
The estimated total delivery time is:
Processing time + transit time
Delivery estimates are provided for reference and are not guaranteed. Actual delivery times may vary because of customs clearance, carrier delays, weather conditions, local holidays, remote-area delivery, incorrect address information, or other circumstances outside our reasonable control.
Order Tracking
Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Please allow approximately 1–3 business days after dispatch for tracking information to become available or update in the carrier’s system.
You can also use the Track Your Order page on our website to check the latest shipment status.
Customs, Duties and Import Taxes
International orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country or region.
These charges are not included in the product price or shipping fee unless they are expressly shown as included during checkout.
Any applicable import duties, taxes, customs fees, or brokerage charges are the responsibility of the recipient.
Customs procedures may occasionally delay delivery. Sangcoo does not control customs processing times or charges imposed by local authorities.
Address Accuracy
Customers are responsible for providing complete and accurate delivery information, including the recipient’s name, street address, apartment or unit number, city, state or province, postal code, country, and any contact information requested during checkout.
Please contact us as soon as possible if you notice an error in your delivery information.
We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been handed to the carrier.
Sangcoo is not responsible for delivery delays, failed deliveries, or returned packages caused by incomplete or incorrect information provided by the customer.
Additional shipping charges may apply if an order must be resent because of an incorrect address, refusal, failed delivery attempt, or an unclaimed package.
Delayed, Lost or Damaged Packages
Occasional delays may occur during international transportation.
If tracking information has not updated for an extended period, or your package has not arrived within the estimated delivery window, please contact us at service@sangcoo.com. We will review the available shipment information and assist with an investigation through the relevant logistics provider.
If an order arrives damaged, please contact us promptly and provide:
- Your order number;
- Photographs of the outer packaging;
- Photographs of the damaged item;
- A brief description of the issue.
Please retain the original packaging and affected items until the matter has been reviewed.
Multiple Shipments
In some circumstances, items from the same order may be dispatched separately because of preparation requirements or logistics arrangements.
When an order is divided into multiple shipments, separate tracking information may be provided. Customers will not be charged additional standard shipping fees solely because an order is shipped in multiple packages.
Contact Us
For questions regarding shipping or order tracking, please contact:
Email: service@sangcoo.com