FAQs
Find answers to our most frequently asked questions below.
Fit & Frames
Q: Will these glasses fit my face?
A: We design with diverse facial profiles in mind. By combining ergonomic engineering with minimalist aesthetics, our frames are crafted to flatter a wide variety of face shapes. Paired with our aerospace-grade titanium, they offer a highly comfortable, remarkably lightweight experience.you can easily select it yourself using our step-by-step guide: How To Choose Eyeglasses Frames.
Q: An Introduction to Eyeglass Frame Measurements
A: Finding the ideal eyeglass frame size is super important when you are buying glasses online. It’s very easy now. Because we’ve created some guides to make finding your personal fit an easy and quick process. Here are a few helpful tips for eyewear measurements.Glasses Frame Measurements
Q: Why do you use Titanium or Acetate frames?
A: Titanium is the gold standard for premium eyewear. We use aerospace-grade pure titanium, making our frames hypoallergenic, highly durable, and nearly half the weight of traditional metals. Experience a featherlight sensation that eliminates nose fatigue and pinching.
Acetate is a classic choice for premium eyewear. We use high-quality cellulose acetate derived from natural cotton and wood, making our frames eco-friendly, durable with long-lasting shape and color, and easily adjustable for a customized fit. Experience a warm, comfortable feel that stays reliable through everyday use.
Lenses & Prescription
Q: How do I upload my prescription?
A: We've made adding your prescription as seamless as possible. At checkout, you can enter the details manually.
If you don't have your numbers handy, you can still secure your favorite frame by checking out first and emailing your prescription to us later. Our optical team carefully reviews every order before production.
Q: What if I do not know my PD (Pupillary Distance)?
A: Not a problem at all. If your PD isn't included on your prescription, you can easily measure it yourself using our step-by-step guide: How to Measure Your PD at Home.
Our technical team is also here to double-check your data before crafting your lenses to ensure perfect optical alignment.
Q: Will my high prescription lenses be too thick?
A: Not at all. For high prescriptions or strong astigmatism, simply pair your prescription with high-index (ultra-thin) lenses. with High-Index (ultra-thin) lenses. Combined with our lightweight frame designs, your lenses will look sleek and elegantly fit within the frame. How To Choose Lens Index for Your Prescription
Q: Do you offer Blue Light filtering lenses?
A: Yes! If you spend hours in front of screens, we highly recommend upgrading to our (Anti-blue Light) lensesduring checkout. They filter out harmful blue-violet light, significantly reducing digital eye strain and headaches. Premium anti-scratch and anti-glare coatings are included at no extra cost.
Shipping & Tracking
Q: How long does shipping take?
A: Every pair is custom-crafted and rigorously inspected in our optical lab. For most standard prescriptions, lens cutting and assembly typically take about 2 to 3 business days.
If you require highly complex or specially customized lenses, the meticulous crafting process can take around 5 to 7 days to ensure perfect optical quality. Once ready, your glasses will be shipped out to you promptly.
Q: How can I track my order?
A: Once your glasses are crafted and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery status in real-time.
Q: Do you ship internationally?
A: Yes, we provide reliable global shipping. Delivery times and costs may vary depending on your specific location, which will be calculated automatically at checkout.
Returns & Exchanges
Q: Can I return or exchange prescription glasses?
A: Yes, you certainly can. We understand that finding the perfect frame takes trying them on, which is why we offer a 30-Day Hassle-Free Return & Exchange policy.
Even if your glasses include custom prescription lenses, if you feel the style isn't quite right for you, simply contact us within 30 days of delivery. We'll happily assist you with a refund or an exchange so you can shop with peace of mind.
Detailed Procedures and Policies: Refund Policy
Q: What if my prescription feels incorrect?
A: It can sometimes take a few days for your eyes to fully adjust to a new prescription. However, if you still experience discomfort or blurriness after adjusting, please contact us. Our optical experts will assist you with a complimentary review and remake if necessary.
Q: Where should I send my returns?
A: Please do not send returns to the address on your shipping label. Contact our customer service team first, and we will send the correct return address to your email to ensure your refund is handled correctly.