FAQs
Common Questions About Orders
How do I place an order?
Browse our products, select the available options you need, and add the item to your cart. When you are ready, proceed to checkout, enter your shipping and payment information, and complete your purchase.
How do I know my order has been confirmed?
After your order is successfully placed, you will receive an order confirmation email at the address provided during checkout. Please also check your spam or junk folder. If you do not receive a confirmation email, contact us at service@sangcoo.com.
Can I change or cancel my order after it has been placed?
Please contact us at service@sangcoo.com as soon as possible. We will try to assist, but changes or cancellations cannot be guaranteed once the order has entered processing or has been dispatched.
Can I change my shipping address after placing an order?
Please contact us as soon as possible with your order number and the correct address. We may be able to update the address before dispatch, but changes cannot be guaranteed once the order has been shipped.
Shipping, Returns & Support
Do you ship internationally?
We ship to supported countries and regions available during checkout. Shipping availability, charges, and estimated delivery times may vary by destination. Please review our Shipping Policy for more information.
How long will delivery take?
Most orders are processed within 1–3 business days. Some orders may require additional processing time. Delivery time varies depending on the destination, carrier, customs processing, and local conditions. Please review our Shipping Policy for current estimates.
How can I track my order?
Once your order has been shipped, we will send a shipping confirmation email with tracking information. You can also use the Track Your Order page on our website. Tracking updates may take a short time to appear after dispatch.
What is your return policy?
Eligible items may be returned within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy. Please contact us before returning any item so that we can provide the appropriate instructions.
What should I do if my order arrives damaged or incorrect?
Please contact us at service@sangcoo.com as soon as possible and include your order number, a description of the issue, and clear photos of the item and packaging. We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy.