Privacy policy

Last updated: September 5, 2026

This Privacy Policy explains how Danyang Hongmei Optometry Eyeglasses Co., Ltd. (“Sangcoo”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit sangcoo.com, create an account, place an order, contact us, or otherwise use our services.

1. Who We Are

Legal business name: Danyang Hongmei Optometry Eyeglasses Co., Ltd.
Address: No. 90-1, Huadian Industrial Park, Economic Development Zone, Danyang City, Jiangsu Province, China
Email: service@sangcoo.com
Phone: +86 18921586356

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact information, such as name, email address, telephone number, billing address, and delivery address.
Order and transaction information, such as products viewed, cart activity, purchases, returns, exchanges, order number, delivery details, and customer-support communications.
Account information, such as account credentials, saved preferences, and saved addresses where you choose to create an account.
Prescription information and pupillary-distance information that you submit for a prescription-lens order.
Device and usage information, such as IP address, browser type, device type, pages viewed, referral source, and interactions with the site.
Information collected through cookies, pixels, local storage, and similar technologies.

3. How We Use Personal Information

We use personal information to:

operate the website and customer accounts;
process payments, accept and fulfil orders, and arrange delivery;
prepare prescription-lens orders from the information supplied by the customer;
provide customer service, returns, exchanges, refunds, and order updates;
prevent fraud, protect security, and enforce our policies;
improve our products, services, and website;
send marketing messages when permitted by law and where you have not opted out; and
comply with legal, tax, accounting, and regulatory obligations.

4. How We Share Personal Information

We share personal information only as needed for the purposes above. This may include Shopify and other e-commerce service providers, payment processors, shipping carriers, logistics and fulfilment partners, customer-support providers, security and fraud-prevention providers, analytics or advertising providers where enabled, professional advisers, and authorities where required by law.

We do not ask customers to provide complete payment-card numbers or card-security codes by email. Payment information is processed by the payment provider used at checkout.

5. International Processing

Danyang Hongmei Optometry Eyeglasses Co., Ltd. is located in China. Orders are fulfilled from Danyang, Jiangsu, China, and we use international service providers to serve customers globally. Personal information may therefore be processed in China, the United States, and other countries where our service providers operate. We take reasonable steps to use providers and safeguards appropriate to the services provided.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep the website functioning, remember cart and account preferences, protect security, understand site use, and measure marketing or advertising performance where enabled. You can manage cookies through browser settings and any cookie controls we make available. Blocking necessary cookies may affect account, cart, checkout, or site functionality.

7. Data Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, legal obligations, dispute resolution, fraud prevention, and enforcement of our agreements. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

8. Your Choices and Rights

Depending on where you live, you may have rights to request access, correction, deletion, a copy of personal information, restriction or objection to certain processing, or to opt out of marketing messages. You may unsubscribe from marketing emails using the unsubscribe link. To make a privacy request or ask a question, email service@sangcoo.com. We may need to verify the request before responding.

9. Children

Our services are not directed to children who are not legally able to make purchases in their place of residence. We do not knowingly collect personal information from children without appropriate authorization.

10. Third-Party Services

Our site may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

11. Changes to This Policy

We may update this Policy to reflect changes to our services, business practices, technology, or legal obligations. We will post the revised Policy on this page and update the “Last updated” date.

12. Contact

For privacy questions or requests, contact Danyang Hongmei Optometry Eyeglasses Co., Ltd. at service@sangcoo.com or via phone at +86 18921586356.