Privacy policy
Last updated: July 22, 2026
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Danyang Hongmei Optometry Eyewear Co., Ltd., doing business as Sangcoo (“Sangcoo,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit sangcoo.com, place an order, contact us, or otherwise use our products and services.
Our online store is powered by Shopify, which enables us to provide our website, checkout, payment, and related e-commerce services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Our Privacy Principles
We are committed to handling personal information responsibly and transparently.
Before or at the time personal information is collected, we will identify the purposes for which it is being collected.
We will collect and use personal information only for the purposes described in this Privacy Policy, for other compatible purposes, with your consent where required, or as otherwise permitted or required by law.
We will retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.
We will collect personal information through lawful and fair means and, where required, with the knowledge or consent of the individual concerned.
We will take reasonable steps to ensure that personal information is relevant, accurate, complete, and up to date for the purposes for which it is used.
We use reasonable administrative, technical, and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, alteration, or destruction.
We will make information about our privacy practices readily available to our customers.
Personal Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal information:
Contact Information
This may include your name, email address, telephone number, billing address, shipping address, and other contact details you provide to us.
Order and Transaction Information
This may include information about products you view, add to your shopping cart, purchase, return, exchange, or cancel, as well as order numbers, shipping details, transaction history, and customer service records.
Account Information
If you create an account, we may collect your login details, account preferences, saved addresses, and other information associated with your account.
Payment Information
Payments are processed by Shopify and third-party payment service providers. Payment information may include your selected payment method, billing details, payment confirmation, and transaction information.
We do not intentionally store complete payment card numbers or payment card security codes on our own systems.
Communications
We may collect information that you provide when you contact us by email, telephone, contact form, social media, or other communication channels.
Device and Usage Information
When you visit our website, we may automatically collect information about your device and use of the website, including your IP address, browser type, device type, operating system, pages viewed, referring website, time spent on pages, and interactions with our website.
Cookies and Similar Technologies
We use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember your preferences, process shopping cart activity, understand website performance, prevent fraud, and support advertising and analytics activities.
How We Collect Personal Information
We may collect personal information:
Directly from you when you place an order, create an account, contact us, subscribe to marketing communications, submit a review, or otherwise provide information to us.
Automatically when you browse or interact with our website through cookies and similar technologies.
From Shopify and other service providers that help us operate our store, process payments, fulfill orders, deliver products, provide customer support, analyze website activity, or advertise our products.
From advertising, analytics, social media, and business partners where permitted by applicable law.
How We Use Personal Information
We may use personal information to:
Process and fulfill orders.
Confirm payments and transactions.
Arrange packaging, delivery, returns, refunds, and exchanges.
Communicate with you about your orders, account, payments, shipping, returns, or customer support requests.
Create and manage customer accounts.
Provide customer service and respond to questions or complaints.
Personalize and improve your shopping experience.
Remember products placed in your shopping cart.
Analyze website traffic, performance, and customer interactions.
Improve our products, services, website, marketing, and business operations.
Send promotional emails or other marketing communications where permitted by law.
Display advertising that may be relevant to your interests.
Detect, investigate, and prevent fraud, abuse, security incidents, illegal activities, or violations of our policies.
Comply with legal, accounting, tax, regulatory, and law-enforcement requirements.
Protect our business, customers, website, legal rights, and the rights of others.
Cookies and Tracking Technologies
We use cookies and similar technologies.
Cookies are small files stored on your computer, mobile device, or browser. They allow our website and service providers to recognize your browser and remember certain information.
We use cookies to:
Remember and process products in your shopping cart.
Remember your preferences and settings.
Maintain website security.
Understand how visitors use our website.
Measure website traffic and performance.
Improve our website and services.
Support advertising and marketing activities.
Measure the effectiveness of advertisements.
We may use services provided by Shopify and, where enabled, analytics or advertising providers such as Google, Meta, and Microsoft Clarity. These providers may use cookies, pixels, or similar technologies according to their own privacy policies.
You may manage cookies through your browser settings and through any cookie preference tools displayed on our website.
You may choose to block or delete cookies. However, disabling necessary cookies may prevent certain website functions from operating correctly, including the shopping cart, account login, checkout, payment, or language and location preferences.
How We Share Personal Information
We do not disclose personal information except where necessary for legitimate business purposes, where you direct or consent to the disclosure, or where permitted or required by law.
We may share personal information with:
Shopify, which hosts and supports our online store.
Payment processors and financial service providers that process transactions.
Shipping carriers, logistics providers, warehouses, and fulfillment partners that prepare and deliver orders.
Technology, website hosting, cloud storage, security, and fraud-prevention providers.
Customer support and communication service providers.
Analytics and website performance providers.
Advertising and marketing providers.
Professional advisers, including accountants, auditors, legal advisers, and insurers.
Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law or valid legal process.
Parties involved in a possible merger, acquisition, financing, restructuring, sale of assets, or other business transaction.
Service providers may process personal information only as necessary to provide services to us and subject to their own contractual and legal obligations.
Relationship with Shopify
Our store is hosted by Shopify.
Shopify collects and processes personal information about your access to and use of our store in order to provide and improve its services.
Information submitted through our website may be transmitted to Shopify and other service providers located in countries other than the country where you live.
You can learn more about how Shopify processes consumer personal information by visiting:
https://www.shopify.com/legal/privacy/consumers
You may also access Shopify’s privacy controls at:
https://privacy.shopify.com/en
Advertising and Analytics
We may use third-party advertising and analytics services to understand how visitors use our website, measure advertising performance, improve our services, and display relevant advertisements.
These providers may collect information about your device, browser, IP address, website activity, purchases, or interactions with advertisements through cookies, pixels, tags, and similar technologies.
Depending on your location, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information.
You may exercise available choices through our cookie preference tools, browser settings, advertising provider settings, or by contacting us.
Data Security
We use reasonable security measures designed to protect personal information.
However, no website, internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
Please do not send confidential payment card information, account passwords, or other highly sensitive information through unsecured communication channels such as ordinary email.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
How long your account remains active.
How long we need information to fulfill or support an order.
Legal, tax, accounting, and regulatory requirements.
Fraud prevention and security requirements.
The need to resolve disputes or enforce agreements and policies.
When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
International Data Transfers
Because we operate from China and use international service providers, your personal information may be transferred, stored, or processed outside the country where you live, including in China and in countries where Shopify, payment providers, shipping providers, analytics providers, and other service providers operate.
Privacy laws in those countries may differ from the laws in your country.
Where required by applicable law, we rely on appropriate legal safeguards and recognized transfer mechanisms for international transfers of personal information.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of certain personal information.
Request a copy of certain personal information in a portable format.
Object to or request restriction of certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising, sale, or sharing of personal information.
Unsubscribe from promotional emails by using the unsubscribe link included in our messages.
These rights may be subject to legal limitations and exceptions.
We may need to verify your identity before processing a privacy request. We will not unlawfully discriminate against you for exercising applicable privacy rights.
Children’s Privacy
Our website and services are not intended for children under the age of majority in their place of residence.
We do not knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
Third-Party Websites
Our website may contain links to third-party websites, applications, social media services, or other online platforms.
We are not responsible for the privacy, security, accuracy, or content of third-party services.
We encourage you to review the privacy policies and terms of any third-party website or service that you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or legal and regulatory requirements.
When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date at the top of the page.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise an available privacy right, please contact us:
Danyang Hongmei Optometry Eyewear Co., Ltd.
Doing business as:
Sangcoo
Website:
https://www.sangcoo.com
Email:
service@sangcoo.com
Phone:
+86 159 5282 5738
Registered Address:
No. 90-1, Huadian Industrial Park
Danyang Economic Development Zone
Danyang, Jiangsu
China
Unified Social Credit Code:
91321181MA21557E12
For the purposes of applicable data protection laws, Danyang Hongmei Optometry Eyewear Co., Ltd. is the business responsible for the personal information described in this Privacy Policy.